In this on-demand webinar, you’ll discover how Intralinks, a leading FinTech platform provider for secure document sharing and collaboration, standardized on one cloud communications platform for phone, messaging, meetings and contact center worldwide.
By selecting a single vendor for all of its global communications, Intralinks achieved a 92% customer satisfaction rating and over 100% return on investment (ROI) within its contact center after migrating to the cloud, all while improving voice quality and reducing wait times.
Tune in to learn how Intralinks:
Brian Court manages Intralinks's call center in the Philippines. Prior to joining Intralinks 11 years ago, he worked at GE Energy implementing engineering and e-business technologies. Brian is a graduate of SUNY Plattsburgh with a BA In Communications and an MA from San Francisco State University in Corporate Training.
Sarah Harvey manages strategy for Intralinks's scalable telecommunications solutions. A telecom veteran, she has diverse industry experience in financial tech, retail, aviation, healthcare, hospitality and consulting. Sarah is a graduate of the University of Hartford with a BA in Psychology and a BS in Marketing.
Alton Harewood has worked in the contact center and communications industry for nearly 30 years, including front-line experience managing a 100+ seat contact center. His career spans application and technical support, project management of over 250 deployments, professional services solution design, and sales and channel management.