In this on-demand webinar, you’ll discover how Intralinks, a leading FinTech platform provider for secure document sharing and collaboration, standardized on one cloud communications platform for phone, messaging, meetings and contact center worldwide.

By selecting a single vendor for all of its global communications, Intralinks achieved a 92% customer satisfaction rating and over 100% return on investment (ROI) within its contact center after migrating to the cloud, all while improving voice quality and reducing wait times.

Tune in to learn how Intralinks:

  • Made a triple-digit ROI within its contact center by migrating to the cloud
  • Delighted its high-stakes customers with quick response times
  • Chose one cloud communications platform to improve the customer and employee experiences
Brian Court
Director of End User Support

Brian Court manages Intralinks's call center in the Philippines. Prior to joining Intralinks 11 years ago, he worked at GE Energy implementing engineering and e-business technologies. Brian is a graduate of SUNY Plattsburgh with a BA In Communications and an MA from San Francisco State University in Corporate Training.

Sarah Harvey
Sr. Global Telecommunications Analyst

Sarah Harvey manages strategy for Intralinks's scalable telecommunications solutions. A telecom veteran, she has diverse industry experience in financial tech, retail, aviation, healthcare, hospitality and consulting. Sarah is a graduate of the University of Hartford with a BA in Psychology and a BS in Marketing.

Alton Harewood
CX Solutions Consultant

Alton Harewood has worked in the contact center and communications industry for nearly 30 years, including front-line experience managing a 100+ seat contact center. His career spans application and technical support, project management of over 250 deployments, professional services solution design, and sales and channel management.

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