Summary

Building a customer-centric communications strategy for retail can connect the base, company headquarters, individual store locations and back-office functions. The result? A unified platform that provides many benefits across an organization while relieving customer frustrations.

Watch the on-demand webinar to join industry experts for a discussion about how the disjointed structure of legacy communications can lead to a disconnected staff and dissatisfied customers. Attendees will learn how communications in the cloud streamlines previously patch-worked customer service and boosts cohesion of interactions across multiple locations and channels to deliver a true omnichannel experience.


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Can be used for speakers if you have a lot of content. Otherwise see the module below with bigger images

The entire row (2-columns) in this section is editable, so you can move this content around to any other editable area and it will respond with the 2-column layout.
To change the widths of the columns (they must total 12), adjust the col-md-__. To adjust the mobile breakpoint, adjust the col-__-4 to: xs, sm, md, lg.

Learn More →

Can be used for speakers if you have a lot of content. Otherwise see the module below with bigger images

The entire row (2-columns) in this section is editable, so you can move this content around to any other editable area and it will respond with the 2-column layout.
To change the widths of the columns (they must total 12), adjust the col-md-__. To adjust the mobile breakpoint, adjust the col-__-4 to: xs, sm, md, lg.

Learn More →

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Speakers

Robin Alkein
Sr. Manager of Sales Engineering 8x8

Based out of his hometown of Los Angeles, California, Robin is Sr. Manager of Sales Engineering. Robin has over 20 years of industry experience including both premises based IP Telephony and Cloud based SaaS, UCaaS, CCaaS, and LAN/WAN Technology.

Robin holds numerous industry certifications, inlcuding Polycom, MCSE, CCNA, CCNA Voice, CCDA, and CCDP.

David Bourne
High Volume Retail Sales Expert

David Bourne has been in Retail Management for over 12 years in the tech space and worked as a Subject Matter Expert in his companies IT Program. He graduated from Hawaii Pacific University with a degree in Communications / Public Relations and has his MBA in Organizational Leadership. He has won numerous awards and achievements within his organization. Throughout his career he has helped streamline, launch, and implement numerous operational process saving his organization millions of dollars. He resides in the Washington DC area and currently works in the wireless industry where he uses technology to solve front line solutions for a high volume sales team.

Ed Finkel
Contributing Editor Retail Dive

Ed Finkel is a freelance writer, contributing editor for Retail Dive and online content manager with close to three decades of experience working for magazine publishers, universities, professional associations, nonprofits and companies. He covers health and wellness, legal affairs, K12 and higher education, and the food and retail businesses. Among his regular longtime clients is the Path to Purchase Institute (p2pi.org), publisher of Shopper Marketing magazine, which focuses on retail marketing both in-store and in the digital, social and mobile realms.

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