Discussing Quality and Customer Experience with Nate Brown
What is the current state of quality management and training in your contact center? Hundreds of quality and training professionals, including folks from 8x8, converged on Nashville, Tennessee in mid-September for the 2019 Quality Assurance & Training Connection (QATC) Annual Conference. In this webinar, we’ll chat with Nate Brown, Founder of CX Accelerator, QATC Conference keynote speaker and one of the world’s top innovators of customer experience. Also joining the conversation is Jeremy Watkin, 8x8 Product Marketing Manager. We’ll discuss:
Join Nate and Jeremy in this discussion and come prepared with your own questions. For those of you that attended QATC this year, we’d love to hear your big takeaways.