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CX Conversations

Discussing Quality and Customer Experience with Nate Brown

What is the current state of quality management and training in your contact center? Hundreds of quality and training professionals, including folks from 8x8, converged on Nashville, Tennessee in mid-September for the 2019 Quality Assurance & Training Connection (QATC) Annual Conference. In this webinar, we’ll chat with Nate Brown, Founder of CX Accelerator, QATC Conference keynote speaker and one of the world’s top innovators of customer experience. Also joining the conversation is Jeremy Watkin, 8x8 Product Marketing Manager. We’ll discuss:

  • Our takeaways from the conference
  • The tie between quality, training and customer experience
  • The benefits of having a community of like-minded customer experience professionals

Join Nate and Jeremy in this discussion and come prepared with your own questions. For those of you that attended QATC this year, we’d love to hear your big takeaways.

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Nate Brown

Nate Brown is the co-founder of CX Accelerator. While customer service is his primary expertise, Nate is able to leverage experience in professional services, marketing and sales to connect the dots and solve the big problems. Follow him on Twitter and LinkedIn.

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Jeremy Watkin

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Be sure to connect with him on Twitter and LinkedIn..

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